1. Order Cancellation

Retail Orders: Orders can be cancelled within 24 hours of placement or before dispatch, whichever is earlier. Once shipped, cancellations will not be accepted.
B2B & Custom Orders: Bulk orders, contract manufacturing, or custom white-labelled orders cannot be cancelled once raw material procurement or production has initiated.

2. Returns & Replacements

Due to the edible and perishable nature of our food products, we do not accept returns once the sealed product is opened. Returns or replacements are only applicable if:

• You received a damaged or tampered package.
• The items delivered do not match your order confirmation.
• The product has passed its expiration date upon arrival.

3. Damaged or Wrong Items Delivered

If you receive a damaged package or incorrect items, please notify our team within 48 hours of delivery by emailing info@khadyotnaturals.com along with clear photos/videos of the package and receipt.

4. Refund Process & Timeline

Once your return/refund claim is inspected and approved, the refund will be processed to your original method of payment within 5 to 7 business days. For prepaid orders, bank processing times may vary based on your bank.

5. Shipping Costs on Returns

Original shipping charges are non-refundable. If a return is initiated due to a error on our end (damaged/wrong item sent), Khadyot Naturals will cover the return shipping costs.